Help & Information
Refund Policy
If you decide to cancel your order with us, you must let us know as soon as possible, and within 7 days at the latest. If the goods have been dispatched, we ask that you return them in their original packaging and in a re-saleable condition.
Cancellations must be in writing by post or by e-mail, quoting the Order Number. The goods must not have been used in any way. We will endeavour to pay the refund within 14 days of receipt of the returned goods and will make a deduction from the refund to cover the delivery costs.
Special order glass, ie; glass cut to customers specific requirements, is NON-REFUNDABLE.
Terms & Conditions
Product information is offered in good faith but should only be regarded as a guide. Whilst we endeavour to supply accurate information, some errors are possible. We suggest that if you are in doubt about your stove glass size, you contact us before making your purchase, to ensure that you make the right choice.The Company shall not be held responsible for any harm caused by misuse of the product, and state that the product should only be used for the purpose for which it is intended; ie Stove Glass Replacement.
When placing an order with us, you are agreeing with these Terms and Conditions. Please note that we comply with the Distance Selling Regulations (DSR)
Delivery Information
Upon receipt of your order, we will send you an e-mail to confirm the details. We will endeavour to dispatch your order no later than the next working day.
Delivery of your order will be by Royal Mail 1st Class post if you are in the UK. Larger panels will be delivered by Parcel Force.
If you are in Europe we have a three day service to get your glass to you.
You will receive another e-mail informing you of dispatch and keeping you up to date on the status of your order.
Payment Information
All Internet payments are made through Worldpay, the Royal Bank of Scotlands secure payment system, under no circumstances should you e-mail your credit or debit card details to us, and we accept no responsibility for any misuse of details if given in this way.
Payment may also be made by cheque with order, cheques made payable to Donside Heating Supplies Ltd. and sent to Donside Road, Alford, Aberdeenshire, AB33 8WD.
Goods will not be dispatched until confirmed payment received.
Donside Heating Supplies do not retain your card details and your name and address details are not passed on to any other party.
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Testimonials
Thank you so much for such a speedy transaction! The glass arrived at 10.00.am perfectly packed. I will recommend you to any interested party!
- Brenda Smith
Glass Calculator
If you aren't sure of your stove model or if you want glass cut to custom dimensions then why not let our calculating tool work it all out for you?
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