Upon receipt of your order, we will send you an e-mail to confirm the details. We will endeavour to dispatch your order no later than the next working day.
Delivery of your order will be by Royal Mail 1st Class post if you are in the UK. Larger panels will be delivered by Parcel Force. Please ensure that you have correctly entered your address as the order form is used as the delivery label.
Whilst we do offer European delivery please note that actual transit times vary depending on your local postal/delivery service.
You will receive another e-mail informing you of dispatch and keeping you up to date on the status of your order.
All UK orders are despatched using first class post which we have found to be the most reliable service throughout the UK, Please note that this is not a guranteed service! and, as with any carrier things can go wobbly from time to time! The Royal Mail will not declare a parcel lost until 15 working days from despatch and consequently we cannot send a free of charge replacement until that time has lapsed.
Should your order arrived in less than perfect condition or with damaged packaging please ensure that you contact us immediately with a picture showing the packaging and glass. As we are unable to claim against the carriers without this we will not dispatch any replacements without this.