Refund Policy

If you decide to cancel your order with us, you must let us know as soon as possible, and within 7 days at the latest.  If the goods have been dispatched, we ask that you return them in their original packaging and in a re-saleable condition.

Cancellations must be in writing by post or by e-mail, quoting the Order Number. The goods must not have been used in any way. We will endeavour to pay the refund within 14 days of receipt of the returned goods and will make a deduction from the refund to cover the delivery costs.

Special order glass, ie; glass cut to customers specific requirements, is NON-REFUNDABLE.

Terms & Conditions

Product information is offered in good faith but should only be regarded as a guide. Whilst we endeavour to supply accurate information, some errors are possible. We suggest that if you are in doubt about your stove glass size, you contact us before making your purchase, to ensure that you make the right choice.

The Company shall not be held responsible for any harm caused by misuse of the product, and state that the product should only be used for the purpose for which it is intended; ie Woodstove Glass Replacement.

When placing an order with us, you are agreeing with these Terms and Conditions. Please note that we comply with the Distance Selling Regulations (DSR)

Delivery Information

Upon receipt of your order, we will send you an e-mail to confirm the details. We will endeavour to dispatch your order no later than the next working day.

Delivery of your order will be by Royal Mail 1st Class post if you are in the UK. Larger panels will be delivered by Parcel Force. Please ensure that you have correctly entered your address as the order form is used as the delivery label.

Whilst we do offer European delivery please note that actual transit times vary depending on your local postal/delivery service.

You will receive another e-mail informing you of dispatch and keeping you up to date on the status of your order.

All UK orders are despatched using first class post which we have found to be the most reliable service throughout the UK, Please note that this is not a garuanteed service! and, as with any carrier things can go wobbly from time to time! The Royal Mail will not declare a parcel lost until 15 working days fromdespatch and consequently we cannot send a free of charge replacement until that time has lapsed.

Should your order arrived in less than perfect condition or with damaged packaging please ensure that you contact us immediatly with a picture showing the packaging and glass. As we are unable to claim against the carriers without this we will not dispatch any replacements without this.

 

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Our Promise To You

Unlike some of our competitors we deliver to the entire UK, not just selected regions - and not only that but the prices you see on the site include UK postage & packing and include suitable seals.

Please note that all robax glass which we supply is 4mm thick.

Glass Calculator

calculatorIf you aren't sure of your stove model or if you want glass cut to custom dimensions then why not let our calculating tool work it all out for you?

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Testimonials

hank you for your superb service. I ordered my glass late yesterday and have already received it today. It was only a small order for one piece of glass but I must reiterate your service is second to none.

Richard Conroy

Ordered on Monday, glass arrived Wednesday am. Excellent service. Thank you!

Deirdre Crosbie-Barcroft

Thank you for your brilliant service - very fast and securely packed.

Terry

Installed the glass successfully and everything is ‘A OK’. Thanks again for your service...I can use my stove again!!!

Mike Hilton

Thank you for your fast and efficient service.

Bill Judd

Thank you so much for such a speedy transaction! The glass arrived at 10.00.am perfectly packed. I will recommend you to any interested party!

Brenda Smith

Big thanks to you all for getting my stove glass to me so promptly with the Royal Mail strikes going on. Excellent advice on the phone and service second to none. I will have no hesitation in recommending you.

Jim Ford

Thank you very much for your prompt response to my order. Glass arrived this morning. An excellent service and I highly recommend your company!

Richard Bettinson

Glass recieved today, now fitted and we are warm again :-) Very pleased with the service.

Michael Wood

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