Refund Policy

If you decide to cancel your order with us, you must let us know as soon as possible, and within 7 days at the latest.  If the goods have been dispatched, we ask that you return them in their original packaging and in a re-saleable condition.

Cancellations must be in writing by post or by e-mail, quoting your order number. The goods must not have been used in any way. We will endeavour to pay the refund within 14 days of receipt of the returned goods and will make a deduction from the refund to cover the delivery costs.

Special order glass, i.e. glass cut to customers specific requirements, is non-refundable.