Simply brilliant service. After the glass in our woodburner was broken we needed it repaired as soon as possible due to it being seriously cold. I called the company and asked if they could help. As I live 40 minutes from the store I said I would take the door to them, if they could help. They told me to drive over and within half an hour of arriving, my door was fully repaired and I was heading home. I'm writing this with my feet heating up by my nice new door glass. Great staff, great service and great price. Can't fault them in any way. Thanks
Knowledgeable, professional, good customer service. Quickly queried poor measurement and identified correct 11 year old stove. Glass arrived very well packaged within 24 hours with stove rope and took 20 mins to install. Highly recommended.
Fastglass Direct is a very professional company, from ordering my oven glass to receiving it. Found them by accident when my Mum's oven door glass broke and I'm so glad I did. Fantastic. Must add a shout-out to the man I spoke to on the phone, John... very helpful and professional man. I would highly recommend this company.
Can’t recommend this company enough. Customer service is second to none.Glass arrived promptly however it had been damaged in transit. Phoned them and they asked for photo of glass. Sent email 1.15 pm Wednesday New glass arrived first thing Thursday morning. The world may be falling apart around us due to covid 19 but at least you can get glass for your wood burner.Thank you fast glass.
Ordered stovax glass mid day on Thursday and it arrived the following morning. This is one of the most efficient firms I have dealt with on the internet. I have used fast glass direct for a number of years now and have never been disappointed. Thankyou and keep up the good work.
Excellent service and the quality of the glass is good. I placed my order online at around midday and my glass was delivered to me in the morning post. All round very good will use again when needs be.
Unbelievable service, ordered a Little Wenlock glass at 15.30 hours on the Wednesday and it came 08.30 hours on the Thursday. I've already recommened to family and friends with stoves.BillyFish, West Yorkshire
Superb prompt service ordered and received in 48hrs, cut to measure stove glass for Aga Little Wenlock. Cannot praise highly enough would recommend you order your glass from this company. Very professional and one very satisfied customer 🙂
First Class Service.I did not know the model of my fire glass so I emailed a picture to Fast Glass over the weekend. On Monday Fast Glass told me the make and model and that they had the glass in stock at a good price. My order went in on Monday just before 12 and the glass was delivered in sturdy packaging before 9AM the very next day. Superb!
Great service and price, bought two pieces of glass for my Yeoman devon, arrived with new sealing rope which was needed included in the price. Fire up and running again now..Easy website to use as well.Thanks
Never again. Bought a piece of glass for my Broseley Serrano 7 and it broke within 5 hours of using it. It was fitted extremely carefully with only finger tight screws. Measured it up after it broke and it was 3.9mm thick instead of 5mm. The rope seal supplied was very poor. Bought another piece locally, 5mm thick, similar price, proper rope seal and it's been perfect. Its also now screwed up tighter than the Fastglass one was. Offered 50% off the price of a new piece from Fastglass but won't be taking them up on it, should be refunded. I won't be shopping here again.
My stove glass broke on wednesday evening at the start of a cold snap. I found Fast Glass online and ordered a replacement from them that evening (after office hours) and it arrived during the day on friday all the way from Scotland to Surrey! Impressed? You bet, and toasty again just in time! Fantastic service, thank you!
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